Intake Coordinator (2242)

Our client is seeking a personable, detail-oriented professional to join their team as an Intake Coordinator, where you'll play a key role in supporting patients and creating a seamless intake experience.

Our client is dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. They have become the leading independent nonprofit in children's mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow's breakthrough treatments.

The Intake Coordinator reports to the Patient Experience Manager and is a full-time, non-exempt, hybrid position requiring 4 days in-office in the New York City office.

As part of the Intake team, you will act as the first point of contact for families seeking clinical services. You will answer inquiries, provide information about the practice, and schedule appointments with members of the clinical team. Furthermore, you will play a crucial role in ensuring families relate to the appropriate resources and support to meet their needs.

Responsibilities:

• Complete initial intake screenings, coordinate patient evaluations, and schedule appointments within the electronic medical record (EMR) system.

• Communicate professionally with new patients via phone and email providing information about the intake process and answers to frequently asked questions.

• Oversee patient experience from the time patients contact the organization to the time they schedule their first appointment.

• Review new intakes with the clinical team or use knowledge of the clinical practice for appropriate case assignments.

• Provide appropriate follow-up to communicate clinicians' recommendations for scheduling onsite or externally.

• Manage high priorities and multi-task in a fast-paced work environment.

• Resolve urgent, sensitive, and confidential issues with discretion and integrity, and strictly protect personal health information.

• Assist with training new support staff and provide team coverage when necessary.

• Perform additional job-related duties as needed.

Qualifications:

• Bachelor's degree in psychology or related field.

• 2+ years of relevant experience

Special Considerations:

The anticipated salary range for this position is $53,351 - $57,000 USD annually.

Our client's competitive compensation and benefits include medical insurance, 401(k), paid parental leave, dependent care, flexible work schedules, discounted tickets and entertainment perks programs.

The salary range for the position is posted. Factors such as candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting.

Our client is an equal opportunity employer and does not discriminate in employment based on race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code section 12801.9]); ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.