Customer Service Specialist

DUTIES & RESPONSIBILITIES

• Customer inquiries and issue resolution
• Product knowledge and assistance
• Order processing and tracking
• Account management
• Customer feedback and satisfaction
• Troubleshooting and technical support
• Complaint resolution and conflict management
• Knowledge base and documentation
• Cross- and up-selling
• Customer service metrics and reporting
• Escalation management
• Continuous learning and improvement
• Multilingual support
• Relationship building
• Collaboration with internal teams

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We offer competitive salaries ranging from PHP 24,000 to PHP 40,000+ per month, depending on your experience and qualifications. Additionally, we provide comprehensive government-mandated benefits and statutory entitlements in accordance with Philippine labor laws.

Newbies are welcome to apply, and they will undergo comprehensive training with us before proceeding with the full hiring process. Our aim is to equip every team member with the necessary skills and knowledge to excel in their roles.