Receptionist

About Strong Kiddo

At Strong Kiddo, we help children grow stronger in both body and mind through play, movement, and teamwork. Based in Bangkok, we are an adventure-style kids gym designed to make fitness fun, safe, and confidence-building. Through kids gym classes, birthday parties, school programs, and holiday camps, we inspire a generation of confident, active, and resilient kids, one jump, climb, and laugh at a time.

Role Overview

As the Receptionist at Strong Kiddo, you are the first smile families see and the calm, organized person who keeps the front desk running smoothly. You help parents feel welcomed, guide them through schedules and memberships, handle bookings, answer questions, and make sure our daily operations stay organized and professional.

You will work closely with coaches and management to create a warm, friendly, and efficient experience for every child and parent who walks through our doors.

Key Responsibilities

Front Desk & Customer Experience

• Welcome children and families with a friendly, professional attitude

• Manage check-ins, class attendance, and basic customer support in person and online

• Answer inquiries via phone, email, LINE, Facebook/Instagram messages, and walk-ins

• Provide clear information about programs, schedules, pricing, and policies

Bookings & Administration

• Handle bookings for classes, birthday parties, camps, and school programs

• Manage daily schedules and coordinate with coaches and the operations team

• Support membership sign-ups, renewals, and payment processing

• Maintain accurate customer records and attendance logs

• Assist with basic inventory tracking (e.g., wristbands, merchandise, supplies)

Coordination & Facility Support

• Communicate daily updates to coaches (bookings, special requests, customer notes)

• Support birthday party and camp logistics from the front desk

• Keep the reception area clean, organized, and welcoming

• Report any issues or maintenance needs to the team promptly

Requirements

• Experience in reception, customer service, hospitality, or admin roles preferred

• Strong communication skills and a warm, positive personality

• Comfortable working with children and families in a busy environment

• Organized and detail-oriented, with the ability to multitask

• Basic computer skills (Google Sheets/Docs, booking systems, POS tools)

• Ability to stay calm and professional during peak hours

• Fluent in Thai; good English communication is a strong plus

Nice to Have

• Experience in kids-focused businesses (schools, playgroups, kids activities, clinics)

• Familiarity with booking systems or CRM tools

• Social media message handling experience

• First Aid knowledge (not required but appreciated)

Working Hours

• Shift-based schedule, including weekends and some public holidays (peak family time)

• Exact schedule will depend on the program calendar and staffing needs

What We Offer

• A fun, energetic, and family-friendly workplace

• A supportive team culture focused on helping kids thrive

• Opportunities to grow into operations, customer success, or community roles

• Staff benefits and discounts (where applicable)