Customer Service Specialist

At SummitNext Technologies Sdn. Bhd., we are a leading BPO and Technology Solutions provider where innovation meets excellence. As we expand, were seeking talented individuals to join our Customer Service team based in Damansara City Mall.

Job Description

• Respond to customer inquiries promptly via calls, emails, and other contact channels.
• Assist customers with automotive-related queries and service requests.
• Provide accurate information and resolve complaints to ensure high customer satisfaction.
• Record and submit customer cases in the internal system according to SOP.
• Collaborate with team members to meet project KPIs and quality standards.

Job Requirements

• Diploma or higher qualification.
• Strong communication skills in English and Malay (written, verbal, listening).
• Previous customer service/BPO experience preferred, automotive industry knowledge is an advantage.
• Customer-oriented mindset, pleasant interpersonal skills, and willingness to learn.
• Proficient in office software and computer operations.
• Able to work in a fast-paced environment and under pressure.

Job Type & Schedule

• Full-time, rotational shifts
• 5 working days per week

Salary & Benefits

• Basic Salary: RM3,000/month
• Performance KPI Incentive: Up to RM300/month
• EPF & SOCSO
• Birthday Leave
• Annual Leave, Maternity Leave, Parental Leave, etc.
• Opportunities for promotion
• Professional development opportunities

Expected Start Date: Immediately

Know more about us:
Website: https://summitnext.com/
Instagram: https://www.instagram.com/summitnexttechnologies
LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm