Customer Support Executive | FX & CFDs | Arabic Speaker - Based in Malaysia

Job overview:

We are looking for Malaysians fluent in Arabic to join our growing FX and CFDs brokerage team. You will provide customer support to Arabic-speaking clients, manage funding operations, and ensure smooth back-office and KYC processes.

What will you do:

• Handle client inquiries via live chat, email, and tickets

• Process deposits, withdrawals, and other funding activities

• Conduct KYC verifications and ensure compliance with regulations

• Support back-office operations and administrative tasks

• Maintain strong client relationships and deliver excellent service

What makes you a good fit:

• Fluency in Arabic, with the ability to communicate effectively across written and verbal channels
• Excellent communication skills, demonstrating professionalism and clarity in both written and spoken interactions
• Prior experience in customer support, funding, or back-office operations within the financial services industry is preferred
• Strong multitasking abilities, with the capacity to manage multiple responsibilities efficiently in a fast-paced environment

Preferred qualification:

• Experience in FX, CFDs, or financial services preferred

• Knowledge of trading platforms, payments, and KYC/AML processes

What we offer:

• Attractive salary package

• Opportunity to work with a leading global FX and CFDs firm

• Supportive and multicultural work environment

• Career growth and development opportunities