About the job Team Leader – Telemarketing (Mandarin Speaker)
About SummitNext Technologies
SummitNext Technologies Sdn. Bhd. is a BPO and technology solutions provider, delivering high-quality customer engagement and business support services to global clients.
Key Responsibilities
Lead and manage a team of telemarketing executives to achieve sales and customer engagement targets
Conduct coaching, performance monitoring, and provide guidance to team members
Handle escalated customer issues and ensure high-quality service delivery
Develop and implement strategies to improve team performance and productivity
Monitor key metrics and provide regular reports to management
Ensure team compliance with company scripts, policies, and quality standards
Requirements
Preferably fluent in Mandarin (spoken and written); English is required
Previous experience in telemarketing with leadership experience preferred
Strong leadership, communication, and interpersonal skills
Ability to motivate and manage a team in a target-driven environment
Basic computer skills and familiarity with CRM systems
Willing to work on-site in the PJ office
What We Offer
Competitive salary up to RM6,000
Supportive team environment
Career growth opportunities within a growing organization
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