Senior Account Manager [Payments, Fintech, Remote]

We are looking for an experienced Senior Account Manager / Account Management Lead to manage and develop key merchants while potentially taking leadership of an existing Account Management team.

The role combines hands-on ownership of strategic accounts with client development, onboarding, retention, upselling and cross-selling, with an opportunity to gradually take responsibility for the overall Account Management function.

Our clients are primarily digital businesses, including subscription-based products, mobile applications and other high-volume online merchants.

Key Responsibilities

• Own and develop relationships with key merchants throughout the full client lifecycle.
• Lead merchant onboarding, integration and go-live together with technical and operational teams.
• Understand clients' business models, payment flows, markets and growth objectives.
• Drive upselling, cross-selling and processing-volume growth across the existing portfolio.
• Identify opportunities to introduce additional payment methods, markets, currencies and platform capabilities.
• Monitor payment performance, including authorization/approval rates, conversion, declines and chargebacks, and proactively identify improvement opportunities.
• Build structured account development plans and conduct regular business reviews with merchants.
• Ensure strong retention and proactively manage commercial and operational risks within the portfolio.
• Coordinate resolution of payment, operational and integration-related issues with internal teams.
• Provide structured merchant feedback to Product and Technology teams.

Team Leadership

Depending on the candidate's experience, the role can expand into leadership of the existing Account Management team:

• Lead, mentor and develop Account Managers.
• Establish consistent Account Management processes, KPIs and portfolio-management standards.
• Distribute accounts and define account segmentation and prioritization.
• Build a systematic approach to retention, upselling and cross-selling across the entire merchant portfolio.
• Monitor team and portfolio performance.
• Work closely with the CRO on revenue targets and account growth strategy.


Requirements

• Strong Account Management / Key Account Management experience within payments, PSP, acquiring, payment gateways or payment orchestration.
• Experience with digital merchants, ideally subscription businesses, mobile apps, SaaS or recurring-payment models.
• Strong understanding of online payment flows and payment performance metrics.
• Proven commercial experience in account growth, upselling and cross-selling.
• Previous team leadership experience is a strong advantage, but we are also open to strong Senior Account Managers ready to move into a leadership role.
• Strong analytical, commercial and relationship-management skills.
• Ability to communicate effectively with both business and technical stakeholders.
• Fluent English.

Key Objective

Grow and retain the existing merchant portfolio while building a structured and scalable Account Management function capable of supporting the company's next stage of growth.