German-speaking Customer Service Representative (Remote, Namibia) Are you fluent in German and passionate about delivering exceptional customer experiences?

Do you live in Namibia and have strong, stable fibre connectivity? Join our dynamic remote team as a Customer Service Representative, where your language skills, empathy, and solution-driven mindset will help drive customer satisfaction and business growth. 

Key Responsibilities

• Assist passengers with inquiries and bookings.
• Manage flight bookings and re-bookings efficiently
• Provide direct sales and after-sale support
• Maintain high-quality service standards

Requirements

• C1 proficiency in German & fluent in English
• Grade 11 (new curriculum) or Grade 12 Certificate
• Customer service experience
• A home office setup with stable ground fibre internet (min. 25 Mbps download, 10 Mbps upload)
• Namibian citizen, permanent or domicile resident
• Willingness to do shift work

Soft Skills

• Strong customer orientation with a genuine desire to help
• Friendly, supportive, and patient demeanor
• Excellent problem-solving and results-driven mindset
• Collaborative team player with a positive attitude
• Efficient, organized, and self-motivated working style

Salary: N$26, 500.00 CTC

Benefits:

• Flight rebate benefits
• Bonus and annual leave
• Subsidized maternity leave

Equipment: Provided

If this sounds like the opportunity for you, we'd love to hear from you! Surgo (Pty) Ltd is an equal opportunity employer, committed to diversity and inclusion. 

We encourage applications from people with disabilities and individuals from diverse backgrounds. Due to the high volume of applications, if you have not received feedback within three months, please consider your application unsuccessful and feel free to reapply in the future. Surgo (Pty) Ltd does not charge any application fees. Your CV will be retained in our database for future opportunities. If you prefer for it not to be kept on record, please email recruitment@surgo.co.za.