Job Opportunity: House Manager
Location: Cape Town, Maitland Mews
Closing Date: 30 June 2025

Salary: R16 000 per month, Pension and Medical Insurance

Are you passionate about property management, building maintenance, and creating strong communities? We are looking for an experienced House Manager to join our team and take ownership of the day-to-day operations, tenant relations, and maintenance of residential properties.

Role Purpose

The House Manager will be responsible for:

• Managing rental collection and occupancy levels
• Overseeing property maintenance and service providers
• Ensuring positive client and tenant relationships
• Supervising on-site staff and ensuring smooth operations
• Maintaining a healthy social climate within the property

Key Responsibilities

️ Client Services & Tenant Management

• Manage vacancies through tenant sourcing, viewings, and workshops
• Oversee rental collection and implement credit control processes
• Facilitate tenant intake and exit, including snag lists and house rule orientation
• Maintain occupancy and rental collection targets

️ Maintenance & Security Oversight

• Conduct property inspections and ensure timely maintenance
• Manage service providers (cleaning, security, gardening, refuse removal)
• Ensure cleanliness and safety of the building and grounds

Staff & Service Provider Management

• Recruit, induct, and train on-site staff
• Conduct performance appraisals and disciplinary processes
• Lead weekly team meetings and motivate staff
• Oversee in-house maintenance and cleaning teams

️ Administration & Reporting

• Submit accurate weekly/monthly reports
• Process site documentation and attend internal meetings

Community and Social Climate Management

• Monitor the social environment of the building
• Address behavioural issues and support tenant well-being
• Liaise with social workers for more complex cases

Role Requirements

Qualifications & Experience

• Minimum Grade 12 (Matric)
• At least 2 years' experience in building or facilities management
• Hands-on maintenance experience

Key Internal Contacts

• Client Services Manager
• Maintenance Manager
• Leasing Administrators

Key External Contacts

• Tenants
• Service Providers

Skills and Competencies

Technical Skills:

• Lease and asset management
• Maintenance planning
• Default and eviction processes (basic)
• Knowledge of safety and security standards

Soft Skills:

• Strong communication and interpersonal skills
• Conflict resolution and customer service
• Planning, organising, and team leadership
• Emotional control, attention to detail, adaptability

If you're a dynamic, solutions-driven professional who thrives in a people-centred environment, wed love to hear from you.