We are growing! As part of our evolution, we're looking for an experienced Contracts and Renewals Executive to join our team.

Location: Cape Town CBD (Workshop17) Work from Office Only
Salary: Market related and based on experience
Working Hours: Monday to Friday, UK Hours (9am to 6pm / 10am to 7pm depending on daylight savings)

Job description

Our client helps SMEs unlock the full potential of their business using Digital Solutions. Our industry experts get to know our client's business inside and out, exploring processes, pain points and people, to build tailored technology across Cloud & IT Services, Cyber Security, CRM, and ERP. With solutions designed around client operations, we provide the freedom to be more productive and focus on what is important for your business – without getting side-tracked by administration. With our client, we create digital solutions with the power to improve and protect your business, both now and in the future.

Our people are what make us different. They are the primary reason our clients recommend us. Their unique skills and infectious energy help our clients focus on what matters most. Our people actively engage with clients using a collaborative style that prioritises teamwork and trust. As a rapidly growing business, we look for people who share our values (of integrity, collaboration, ambition and success) to come on our growth journey with us and create an amazing career.

The Role

You will be responsible for reviewing, renewing and billing customer agreements using the CRM (Customer Relationship Management) databases. The role will also require the individual to contact our wide-ranging client base where purchase orders are required, and to update the CRM systems where licences have been added to the customer account by our in-house team of Account Managers.

This role will suit a highly organised, efficient and commercially focussed individual who brings experience in client facing administration in a Finance or Professional Services background. As a confident communicator, you'll thrive in ownership and collaboration, working in partnership with colleagues right across our multi-site business to deliver excellence in client experience.

Job requirements

Essential:

• Previous experience in a contract administration, renewals management, or similar role
• Strong organisational skills with excellent attention to detail
• Proficiency in CRM software e.g. (Connectwise) and Microsoft Office Suite (Excel, Word, Outlook) and Sage products
• Excellent verbal and written communication skills
• Ability to manage multiple tasks and deadlines effectively
• Customer-focused mindset with problem-solving abilities
• Ability to work both independently and as part of a team

Desirable:

• Previous user experience of ConnectWise for contract renewals
• Previous experience in a Managed Services/IT/Professional Services organisation
• Knowledge of sales and financial processes related to contract renewals

Key Responsibilities:

• Ensure timely and accurate execution of assigned renewals
• Communicate with clients regarding upcoming renewals, pricing changes, and contract terms
• Maintain and update renewal records within ConnectWise
• Collaborate with commercial, finance, projects and service desk teams to facilitate smooth renewal transactions
• Prepare renewal quotes and documentation in accordance with agreed group policies
• Identify opportunities to upsell or enhance contract value based on customer needs
• Address customer queries and concerns related to contract renewals
• Monitor contract expirations and proactively follow up to reduce churn
• Support purchasing function in the procurement of licenses as required
• Ensure compliance with company policies and regarding agreements and renewals
• Help with process creation and continuous improvement
• Support with customer cancellations, complaints and retention as required

Important Information

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd therefore also encourages people with disabilities and from other diverse backgrounds to apply.

Due to the high volume of applications, should you not receive feedback within three months of submission, please consider your application unsuccessful. We encourage you to reapply for future opportunities.

Surgo (Pty) Ltd does not charge any application fees.

Your CV will be kept on our database for future opportunities. Should you prefer that we do not retain your details, please contact: recruitment@surgo.co.za