Our client is looking to employ a Group HR Manager

Are you a hands‑on HR professional who thrives on building structures, shaping culture, and partnering directly with business leaders? We're seeking a dynamic Group HR Manager to own the full people function across a growing, multi‑brand financial services group.

This is a high‑impact role where you'll design and drive HR strategy while staying close to operations. It's ideal for a strategic thinker who enjoys both building systems from the ground up and rolling up their sleeves to keep them running day‑to‑day.

Role Overview

Working closely with the CEO and business leaders, you will lead and continuously improve all HR functions across the group. Your mission is to ensure the organisation has the right people, in the right roles, performing at a high level within a compliant and structured environment.

Key Responsibilities

HR Strategy & Organisational Design

• Develop and implement a group-wide people strategy aligned to business growth.
• Advise leadership on organisational structure and workforce planning.
• Drive culture, performance, and change management initiatives.

HR Systems & Process Implementation

• Build and implement HR processes, policies, and SOPs across all entities.
• Lead HRIS implementation and optimisation.
• Introduce automation, workflows, and reporting to improve efficiency.
• Implement and manage LMS and HR CRM systems.

Talent Acquisition & Employer Branding

• Oversee end-to-end recruitment across all business units.
• Manage and develop the internal recruitment team.
• Build talent pipelines, especially for high-volume contact centre roles.
• Strengthen employer brand across digital platforms.

Performance & Development

• Design and implement performance management frameworks and KPIs.
• Drive performance culture, coaching, and PIP processes.
• Lead training and development initiatives, including SETA compliance (WSP/ATR).

Employee Relations & Compliance

• Manage all ER matters (disciplinaries, grievances, incapacity, CCMA).
• Ensure full compliance with SA labour legislation (LRA, BCEA, EEA, POPIA).
• Oversee policies, EE plans, and transformation initiatives.

Payroll, Benefits & Reporting

• Partner with Finance on payroll governance and CTC structures.
• Manage employee benefits (medical aid, funeral cover, group risk, etc.).
• Deliver monthly HR reporting and insights to EXCO.

Minimum Requirements

• Education: Bachelor's Degree in HR / Industrial Psychology (Honours preferred).
• Experience: 5–7 years of HR experience, with 2–3 years at HR Manager level.
• Industry: Proven experience in financial services and contact centre environments.
• Technical: Hands-on Sage HR experience is non-negotiable.
• Legal: Strong knowledge of SA labour legislation and CCMA processes.
• Systems: Experience implementing HR systems, performance frameworks, and LMS.
• Skills: Strong leadership, stakeholder management, and problem-solving skills.

Why Join Us?

• Medical Aid
• Group Funeral Cover
• Competitive CTC package aligned to experience
• Canteen Allowance
• High-impact role with direct access to EXCO and CEO
• Opportunity to build and shape HR across multiple entities
• Fast-growing, entrepreneurial, and tech-driven environment
• Strong focus on systems, automation, and continuous improvement
• Real opportunity to influence culture, leadership, and business outcomes

Education:

• Bachelors (Required)

Experience:

• HR Management experience: 5 years (Preferred)

Job Type: Permanent

Salary: R420 000 - R600 000 per annum depending on experience

Work Location: In Office

Application Question(s):

• Have you led or supported the implementation of an HRIS system? If yes, which platforms and what modules did you configure or optimise?
• Have you managed payroll queries and data verification in line with company policies and legislation? Please describe your level of involvement.
• Have you developed or standardised performance management frameworks (e.g., KPIs, rating scales, review processes)? If yes, please provide an example.
• Can you share an example of how you influenced leadership capability or drove culture change within an organisation?
• How many years of HR management experience do you have in a contact centre/ Financial Services environment?

Important Information

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd therefore also encourages people with disabilities and from other diverse backgrounds to apply.

Due to the high volume of applications, should you not receive feedback within three months of submission, please consider your application unsuccessful. We encourage you to reapply for future opportunities.

Surgo (Pty) Ltd does not charge any application fees.

Your CV will be kept on our database for future opportunities. Should you prefer that we do not retain your details, please contact: recruitment@surgo.co.za