Description:
Our client is seeking an experienced and results-driven Senior Workforce Manager at their site in Umhlanga, Durban. The Senior Workforce Manager is responsible for strategically planning and optimising staffing to meet customer demand, enhance agent productivity, and deliver exceptional service efficiently. This role leads and guides forecasting, scheduling, real-time monitoring, and improvement initiatives to ensure the call centre operates effectively and maintains high-quality customer interactions. Workforce Planning and Staffing: Develop …