Lead Development Representative (Graduate Opportunity) 

Job Title: Lead Development Representative
Location: Johannesburg, South Africa (Office-based)
Employment Type: Full-time | Permanent
Industry: Lead Generation | CRM | Business Development
Level: Entry-level / Graduate

About the Role

Are you a recent graduate looking to start your career while continuing your studies? Join our growing Lead Development team and gain hands-on experience in research, telephonic engagement, and CRM management.

This is not a sales role. Instead, youll focus on persuasive conversations, accurate data collection, and CRM updates to support business growth. If you are enthusiastic, detail-oriented, and eager to learn, this role is for you!

Reporting to: Lead Development Manager
Reason for vacancy: Business growth
Working environment: Team-oriented, office-based
Hours: 07h30 16h00

Key Responsibilities

• Grow and maintain the organisations CRM database (Zoho) through telephonic and online research.

• Adapt conversations to meet daily and weekly KPI targets.

• Conduct deep research on prospects via Google, LinkedIn, and supplied lists.

• Record accurate information and updates in the CRM system.

• Achieve daily call volume and database quality targets.

• Participate in team events, company outings, and projects.

• Work independently to deliver results while contributing to a collaborative team.

Skills & Competencies

• Strong attention to detail (your CV must reflect this).

• Clear, confident telephone voice and excellent English communication skills.

• Analytical thinker with problem-solving ability.

• Positive, energetic, and self-motivated with a can-do attitude.

• Ability to spend extended time on the phone updating and verifying data.

• Adaptable to changing environments and processes.

• Punctual, reliable, and committed to continuous learning.

Education & Qualifications

• Matric certificate essential (non-negotiable).

• Graduate (completed or currently studying part-time towards a degree).

Experience & Technical Knowledge

• Computer literate with good internet research skills.

• Experience with CRM tools (Zoho preferred) is an advantage.

• Working knowledge of LinkedIn for research and prospecting.

What Makes You Successful in This Role?

• High levels of EQ (emotional intelligence).

• Methodical, process-driven, and disciplined.

• Comfortable with repetitive telephonic tasks.

• Strong desire to exceed goals and targets.

• A balance of hard work and enthusiasm.

• Approachable, professional, and collaborative.

Why Join Us?

• Entry-level graduate role with career growth opportunities.

• Exposure to CRM systems (Zoho, Salesforce) and professional development.

• Be part of a supportive, fun, and high-energy team.

• Work for a company that hires based solely on MERIT, regardless of gender, race, or religion.

Application Details

• Location: Johannesburg, South Africa (office-based)

• Hours: 07h30 16h00

• Type: Full-time, permanent

• Contact: Tamsin Jatho tamsinj@surtech.co.za