Revival Holdings, the exclusive partner of Diligent in Africa (excluding South Africa) is currently seeking a dedicated customer centric account manager to maintain and grow our existing client relationships as we increase our market share and footprint in Kenya.

Our clients are our top priority, and the Account Manager must have a passion for building relationships with our clients and ensuring they are successful with our reputable GRC software.

Reason for vacancy: Growth

Reporting to: Territory Manager- Kenya

Management level of role: This is not a management role

Working environment & travel: Exceptionally busy, team-orientated environment. This role will require some travel internationally. Drivers license and own transport is essential.

Working hours: 07h30 16h00 or 08h00 to 16h30 or 08h30 to 17h00

Key deliverables

• Ensure client is sufficiently enabled to maximize solution utilization
• Ensure client is satisfied with services received and drive improvements on areas where dissatisfied
• Effectively partner with the rest of the services team to ensure the overall teams success
• Effectively partner with the business development manager team to ensure optimization opportunities are realized
• Develop and maintain excellent product knowledge to ensure the benefits and value of all products are understood, communicated and ultimately well represented in the market
• Act as the main point of contact in all matters relating to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Take inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure theyre receiving services that are within their budget and meeting their needs
• Meet regularly with other members of the team to discuss progress and find new ways to improve business
• Generate progress reports to give to clients and higher-ups within the organization
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Technical knowledge, skills & abilities

• Management of customer communications
• Understanding of Internal Audit , Governance, Risk and Compliance Management
• Problem solving skills and ability to deal with potentially difficult clients
• Mature individual with high level of emotional intelligence.
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Proficiency with common customer success and customer relationship management software, such as Salesforce

Behavioural, soft competencies & skills

• On the ball
• Highly accurate
• Strong communicator
• Sense of Humour
• Accountability
• Detail Orientated
• Driven
• Financially literate
• Success Orientated

Education & qualifications

• Matric certificate.
• Completed Business Degree / similar is highly preferable.

Details of experience

• Proven work experience as an Account Manager or Key Account Manager focusing on the African Market.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• What would make the applicant successful in the role?
• The candidate must have strong interpersonal skills.
• Be self-motivated and a collaborative team player.
• You should have an inherent desire to succeed and exceed the goals and targets you and the business have set.
• Be DRIVEN.
• Can name more than three Star Wars characters.
• Accuracy, Leadership, Results Orientation, Accountability, Humour, Integrity

We are committed to employing based solely on MERIT, irrelevant of gender, religion or race.

For more information, or any questions contact Tamsin Jatho, tamsinj@surtech.co.za