Client Partner- Africa

Job Title and Overview

Our clients are our top priority. We are looking for a dedicated customer-centric Client Partner that will be a proactive, knowledgeable consultant and supportive ally for clients across Africa. The client partner will drive usage, adoption, and value of our software and provide ongoing client support to address challenges or resolve issues whilst using deep domain knowledge.

Key deliverables

• Drive client software adoption, usage, adoption, usage, adoption, usage (repeat, repeat!!)
• Deepen understanding of products and domain to keep up to date with potential solutions for clients and share these with the wider team.
• Partner with customers to evaluate and understand their GRC vision and objectives
• Resolve customer concerns and requests efficiently.
• Monitor client satisfaction and update strategies when necessary.
• Offer product and service consultations to clients.
• Build and foster a trusted advisor-style relationship with senior people in our customers organisations: Stay close to all stakeholders.
• Develop relationships that enable you to influence decision makers. Showcase the value that our products add to clients

Knowledge, skills & abilities

• Management of customer communications
• Understanding of assurance (internal audit, risk & compliance) management
• Problem-solving skills and ability to resolve issues independently or deal with potentially difficult clients
• Mature individual with a high level of emotional intelligence.
• Drive and determination to succeed in a dynamic, fast-growing company
• Strong interpersonal skills
• Excellent written and verbal communication skills
• Excellent customer service skills
• Professionalism, domain knowledge, real-world experience, product knowledge.
• Effective skills in persuasion and influence, as well as an ability to enthuse and inspire teams to build successful relationships at all levels both internal and external
• Excellent listening, negotiation, and presentation abilities
• Solutions-focused, collaborative approach to work
• Well-spoken and presentable with exceptional presentation skills.
• Ability to multi-task and work across multiple projects and clients, without dropping-the-ball.
• Able to live the company value of precision and have a high attention to detail
• Be a leader and know when to follow.
• Extract commitments when needed and keep people accountable.

Education & qualifications

• Matric certificate
• Completed business degree, ideally in Internal Audit
• Internal Audit qualification

Details of experience

• At least three to five years of experience in an internal audit or risk management function
• Ideally have exposure to a consulting role, a solution sales role, or similar
• Excellent presentation abilities to all levels in a business with a demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level
• Solid experience with CRM software (e.g., Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel and PowerPoint)
• Would be ideal to have experience and interest in the Audit/GRC software space

What would make the applicant successful in the role?

• The candidate must have strong interpersonal skills
• Be self-motivated and a collaborative team player
• You should have an inherent desire to succeed and exceed the goals and targets you and the business have set.
• Be DRIVEN
• Can name more than three Star Wars characters
• Accuracy, Leadership, Results Orientation, Accountability, Humour, Integrity

We are committed to employing based solely on MERIT, irrelevant of gender, religion, or race

For more information, or any questions contact Tamsin Jatho, tamsinj@surtech.co.za