UAT Analyst

Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we are seeking to hire a UAT Analyst to join our growing company.

Job Responsibilities:

• Conduct User Acceptance Testing (UAT) for business systems, applications, and process enhancements.
• Develop and execute test plans, test cases, and testing scenarios based on business requirements.
• Validate system functionality, workflows, integrations, and data accuracy.
• Identify, document, track, and retest system defects through resolution.
• Collaborate with business stakeholders to gather requirements and define acceptance criteria.
• Support system implementations, upgrades, and enhancement projects.
• Assist with process mapping, workflow analysis, and continuous improvement initiatives.
• Create and maintain system documentation, test results, user guides, and knowledge base articles.
• Coordinate with vendors, developers, and internal teams to resolve system-related issues.
• Participate in system configuration reviews and change management activities.
• Provide post-deployment validation and support following system releases.
• Assist with user training and adoption efforts when new functionality is introduced.
• Monitor system performance and recommend opportunities for optimization.
• Support the evaluation, testing, and deployment of new business systems as organizational needs evolve.

Job Requirements:

• Bachelor's degree in Information Technology or a related field preferred.
• Experience with software testing, User Acceptance Testing (UAT), business systems, or process improvement.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and projects simultaneously.

Why work with Swak BPO Corp.?

• Opportunity to work with international teams and companies
• Opportunity in promotions and salary increases
• A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
• Free meals prepared and provided by the company to promote a healthy lifestyle
• Free shuttle services provided around Angeles City and nearby areas
• A recreational facility that provides comfort and entertainment for employees to unwind

*This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.