Customer Service Representative

Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we are seeking to hire Customer Service Representatives to join our growing company.

Job Responsibilities:

· Respond to customers' requests and provide the best customer service via phone and email

· Strong familiarity with the internet and MS Office applications

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate and valid information

· Keep records of customer complaints and follow up to ensure complete resolution

· Take the extra mile to engage with clients

Job Requirements:

· Has excellent English communication skills

· Has a good track record of achieving quotas

· Has strong knowledge of Customer Service and active listening skills

· Can adapt and respond to different types of customers

· Has the ability to multi-task, prioritize, and manage time effectively

· Has at least one year of experience in the BPO industry

· Knowledge of different types of insurance is a big plus

Why work with Swak BPO Corp.?

• Opportunity to work with international teams and companies
• Opportunity in promotions and salary increases
• A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
• Free meals prepared and provided by the company to promote a healthy lifestyle
• Free shuttle services provided around Angeles City and nearby areas
• A recreational facility that provides comfort and entertainment for employees to unwind

*This is going to be on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.