QA Supervisor

Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire a QA Supervisor to join our growing company.

Job Responsibilities:

· Supervise and coach QA Analysts to ensure accurate and consistent evaluations

· Conduct regular quality audits, call/chat/email reviews, and calibration sessions

· Ensure quality standards, policies, and procedures are consistently followed

· Analyze quality data, trends, and root causes to identify improvement opportunities

· Collaborate with Operations, Training, and Leadership to address performance gaps

· Support onboarding and ongoing development of QA team members

· Ensure compliance with internal guidelines, client requirements, and regulatory standards

Job Requirements:

· Minimum of 1 year experience as a QA Supervisor (required)

· At least 2–3 years of Quality Assurance experience in a BPO, customer service, or similar environment

· Proven leadership and people management skills

· Proficient in QA tools, reporting systems, and Microsoft Office / Google Workspace

· Ability to work in a fast-paced, performance-driven environment

Why work in Swak BPO Corp.?

• Opportunity to work with international teams and companies
• Opportunity in promotions and salary increases
• A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
• Free meals prepared and provided by the company to promote a healthy lifestyle
• Free shuttle services provided around Angeles City and nearby areas
• A recreational facility that provides comfort and entertainment for employees to unwind

*This is going to be on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.