Course Instructor Team Lead

Swak BPO Corp. is one of the fastest-growing BPO centers in Clark Freeport Zone. We pride ourselves on doing great work for clients with professionalism, integrity, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire a Course Instructor Team Lead to join our growing company.

Job Responsibilities:

• Assist trainers by answering questions and provide support when needed
• Enforce the company's code of conduct
• Ensure trainees are ready to be deployed to the production floor
• Maintain a professional appearance and demeanor
• Assist with special projects as required
• Perform monthly classroom audits
• Have coaching meetings with trainers
• Hold weekly one-on-ones with trainers
• Coordinate with the Training Manager to make sure classes run smoothly and trainers have proper training
• Assist with the 7-day Training and Simulation Training when needed
• Approve timecards
• Lead team huddles when needed
• Issue disciplinary action when needed in conjunction with the Training Manager
• Communicate with the Training Manager about any issues with the team
• Assist with coordinating schedules and RDOTs
• Train new trainers in conjunction with the other team leads
• Coordinate with the Instructional Design Team and test new courses

Job Requirements:

• Bachelor's degree in Education, Business or any related field
• 2 -3 years of experience in training and facilitation
• 1 - 2 years of leadership or supervisory experience (preferably in a training capacity)
• Background in Learning & Development, talent development, or any related fields
• Strong coaching and mentoring ability for team development
• Conflict resolution and decision-making abilities
• Detail-oriented with the ability to handle multiple priorities
• Experience in a high-volume or fast-paced training environment (e.g. BPO or shared services) is a plus!

Why work with Swak BPO Corp.?

• Opportunity to work with international teams and companies
• Opportunity in promotions and salary increases
• A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
• Free meals prepared and provided by the company to promote a healthy lifestyle
• Free shuttle services provided around Angeles City and nearby areas
• A recreational facility that provides comfort and entertainment for employees to unwind

*This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga