Configuration Specialist

Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, integrity, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire a Configuration Specialist to join our growing company.

About the Role:

We're looking for a detail-oriented Configuration Specialist to join our growing team.

In this role, you'll work behind the scenes to configure and maintain agency management systems for U.S.-based insurance clients. You'll play a key part in client onboarding, system setup, and ongoing optimization, ensuring everything runs smoothly and accurately.

You'll also support configuration-related help desk requests, helping resolve issues efficiently using clear processes and standards. Don't worry if you're new to the systems, we provide structured training, clear SOPs, and a defined career growth path.

Job Responsibilities:

• Configure agency management systems based on documented SOPs and client requirements
• Implement standardized systems setups, fields, workflows, users and security roles
• Execute configuration tasks for new client onboardings and approved system changes
• Respond to and resolve configuration-related client help desk requests within defined SLAs
• Troubleshoot system configuration issues and apply fixes following SOPs
• Perform validation and quality checks to ensure configurations meet standards
• Document system configurations, decisions, changes and resolutions
• Support updates, enhancements, and ongoing system maintenance
• Coordinate with internal teams to clarify configuration or help desk requirements
• Escalate issues or exceptions using defined workflows
• Ensure data accuracy, consistency, and security compliance
• Systems Supported: Applied Epic, AMS360

Job Requirements:

• Willingness to learn multiple agency management systems (training provided)
• Strong attention to details and ability to follow documented SOPs
• Basic understanding of system configuration, data fields, and workflows
• Comfort handling configuration-related help desk requests
• Familiarity with Excel or Google Sheets for validation and documentation
• Highly organized and process-oriented
• Able to work independently with minimal supervision
• Strong documentations discipline
• Clear written English communication; intermediate English proficiency (reading, writing and speaking)

Why work with Swak BPO Corp.?

• Opportunity to work with international teams and companies
• Opportunity in promotions and salary increases
• A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
• Free meals prepared and provided by the company to promote a healthy lifestyle
• Free shuttle services provided around Angeles City and nearby areas
• A recreational facility that provides comfort and entertainment for employees to unwind

*This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga. Apply now!