Telesales Supervisor

Swak BPO Corp. is one of the fastest-growing BPO centers in Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire a Telesales Supervisor to join our growing company.

Job Responsibilities:

• Lead, supervise, and develop a telesales team responsible for generating qualified insurance quote transfers.
• Drive daily and weekly performance against KPIs including call volume, contact rate, transfer rate, and qualified leads.
• Coach agents on call flow, objection handling, qualifying questions, and transfer execution.
• Monitor calls regularly and provide actionable, real-time feedback.
• Identify performance gaps and implement structured coaching and improvement plans.
• Partner with leadership to ensure team output aligns with overall sales and revenue goals.
• Develop and test strategies to increase call volume, improve prospect engagement, and raise transfer conversion rates.
• Support onboarding and continuous training for telesales agents.
• Help refine scripts, talk tracks, and qualification guidelines to improve consistency and quality.
• Implement motivational programs, contests, and incentives to drive performance.
• Maintain strong team engagement, accountability, and attendance.
• Track and report on team performance trends, challenges, and improvement opportunities.
• Act as the primary point of escalation for agent questions, challenges, and day-to-day support.

Job Requirements:

• 3–5+ years of experience in a call center, telesales, or lead-generation environment.
• 2+ years of experience supervising or leading a performance-based team.
• Proven track record of improving team output and hitting volume or conversion targets.
• Strong understanding of call center metrics and sales-adjacent KPIs.
• Experience coaching agents on objection handling and qualification (even if not licensed selling).
• Comfortable managing teams with clear goals, accountability, and performance expectations.
• Strong analytical skills with the ability to identify trends and improvement opportunities.
• Excellent communication, leadership, and interpersonal skills.
• Experience working with U.S.-based sales teams is a plus.

Preferred Experiences:

• Insurance, financial services, or B2B lead generation environments.
• Warm transfer or appointment-setting sales models.
• Experience scaling or stabilizing underperforming call center teams.
• Familiarity with CRM systems, dialers, call monitoring, and reporting tools.
• What Success Looks Like In This Role:
• Improved call volume and consistency across the team.
• Higher quality and quantity of qualified quote transfers.
• Agents demonstrating improved confidence, call control, and objection handling.
• Clear performance visibility and accountability.
• Strong collaboration between the telesales team and U.S. licensed agents.
• A motivated, stable team that understands expectations and delivers results.

Why work with Swak BPO Corp.?

• Opportunity to work with international teams and companies
• Opportunity in promotions and salary increases
• A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
• Free meals prepared and provided by the company to promote a healthy lifestyle
• Free shuttle services provided around Angeles City and nearby areas
• A recreational facility that provides comfort and entertainment for employees to unwind

*This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.