Job Openings Software Support Engineer

About the job Software Support Engineer

We are looking for a dedicated and highly skilled Software Support Engineer to join our team. The ideal candidate will be responsible for providing technical support, troubleshooting software-related issues, and ensuring smooth functioning of business applications. This role requires strong analytical skills, hands-on experience with distributed systems, and the ability to support customers effectively.

Key Responsibilities

  • Provide Level 1 and Level 2 support for software applications.

  • Diagnose and resolve software performance, configuration, and integration issues.

  • Interact with end-users to understand challenges and deliver timely solutions.

  • Document incidents, issues, and resolutions following company standards.

  • Escalate complex technical issues to relevant internal teams when necessary.

  • Support software upgrades, patches, and system testing activities.

  • Conduct end-user training and assist with software-related inquiries.

  • Ensure adherence to company IT policies, procedures, and security standards.

  • Contribute to process improvements and support operational development within the team.

Qualifications & Requirements

  • Bachelors degree in IT, Computer Science, or a related field.

  • Minimum 5 years of experience in software support or similar technical roles.

  • Fluency in Arabic and French is highly preferred.

  • Hands-on experience troubleshooting applications on Linux environments (e.g., resource issues, network bottlenecks).

  • Strong customer-focused mindset with the ability to provide effective support through direct interaction.

  • Operational knowledge of at least one distributed system (e.g., Kafka, Hadoop, Cassandra) and Java-based applications (e.g., jstack, jmap).

  • Solid scripting or programming skills in any of the following: Python, JavaScript, PowerShell, VBScript, PerlScript, C#, TSQL, XML (advantageous).

  • Experience working with cloud platforms (Azure, AWS, Google Cloud) preferred.

  • Background in cybersecurity troubleshooting is an added advantage.

  • Strong analytical thinking, structured problem-solving, and attention to detail.

  • Excellent communication, customer service, and interpersonal skills.

  • Ability to work both independently and collaboratively within a team.

Key Skills

  • Strong troubleshooting and analytical abilities.

  • Effective communication and stakeholder management.

  • Knowledge of software deployment, upgrades, and maintenance.

  • Customer-oriented with a proactive approach to issue resolution.

  • Ability to multi-task and adapt to dynamic work environments.


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