IT Support Technician (Middle River, MD)

IT Support Technician needed for our education client in Middle River, Maryland. The IT Support Technician will provide technology application, configuration and desktop support throughout Baltimore County. Six month contract position with possible extension. The non-negotiable pay rate is $18.00 per hour.

Essential Duties:

• Communicate effectively with all levels of customers including administrators, staff, students and vendors.
• Installs and supports new devices along with accompanying software (these devices can include computers, tablets, projectors, document cameras as examples).
• Coordinates the repair of student and teacher laptop computers including performing diagnostic repair procedures.
• Installs and configures supported device operating systems.
• Performs routine diagnostics and maintenance with multiple operating systems.
• Installs and configures applications and other supported software packages.
• Tests new releases for supported systems.
• Performs network support and troubleshooting duties.
• Provides consultation and/or training to teachers, staff and students on the operation of technology equipment and software packages.
• Troubleshoots hardware and software issues.
• Assists Teachers with resolving device related problems.
• Integrates knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity.
• Coordinates with vendors when necessary.
• Participates as team member on small and/or large projects.
• Records activities in the work order system.
• Updates/Creates internal supported system documentation.

Qualifications:

• Associates Degree in a related technology area is preferred.
• Minimum of three (3) years experience installing, upgrading, troubleshooting and maintaining device software is required.
• Must have knowledge of Windows and Apple hardware and software platforms.
• Must have the ability to perform technical tasks with minimal supervision.
• Must be able to follow oral and written directions.
• Must have own vehicle, a valid Driver's License and good driving record.
  
• Must be able to work a 7.5 hour day from 7:00 am-4:30 pm Monday through Friday with a 30 minute non paid lunch.
  
• Must be able to pass a FBI background and drug test.
  

Swift Staffing offers weekly pay, sick pay hours, health insurance, a
one time longevity bonus, referral bonuses, holiday pay and a Roth IRA
plan. Certain restrictions apply.