Job Openings Training Specialist/Instructor (Hanover, MD)

About the job Training Specialist/Instructor (Hanover, MD)

Training Specialist/Instructor needed for our government client in Hanover, Maryland. The Training Specialist/Instructor will design, develop and facilitate training programs for all levels of staff. Two in a half month contract position.    The non-negotiable pay rate is $43.00 per hour.

Essential Duties:

  • Provide employee manual development.

    Implement users guide and instruction preparation.

  • Provide leadership management.
  • Create users guide and instruction preparation.
  • Conduct leadership management and on-boarding training.
  • Focus training on customer centricity to achieve a enhanced experience.
  • Measure net promoter score at every important touch point.
  • Adopt strategic decisions with the customer in mind.
  • Measure customer success via KPIs (Key Performance Indicators) & metrics.
  • Conduct and prepare needs assessment and analysis.
  • Manage program training surveys.
  • Supervise program evaluations to ensure program facilitation and documentation.
  • Facilitate training in person (ILT) and/or virtual instruction using MS Team video conferencing platform.

Qualifications:

  • At least 5 years of experience in facilitating training is required.
  • Knowledge and application of (Cornerstone) learning management systems, Adobe Captivate, and HTML is required.
  • Must have a Bachelor's Degree with a Major in Education or Training.
  • Must have excellent verbal and written communication and presentation skills.
  • Must have a proven track record of designing and implementing course materials.
  • Demonstrated ability to effectively communicate and successfully collaborate with both technical and non-technical users, professionals, and Subject Matter Experts.
  • Must be proficient in Microsoft Word, Excel, PowerPoint, Access, Outlook and Financial Systems.
  • Must be able to work from 8:00 am-4:30 pm Monday through Friday onsite.
  • Must be able to pass a background check and drug test.