Lisbon, Portugal

Service Business Analyst

 Job Description:

Syffer is an all-inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside.

We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others.

Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity.

Its time to burst the bubble, and we will do it together!

What You'll do:

Define technical solutions proactively, in collaboration with technical teams (architecture, cybersecurity, integration, etc.);

Collaborate in designing functional diagrams to support decision-making and serve as the foundation for technical solutions;

- Oversee development activities, quality deployments, and coordination of integrated testing;

Coordinate UATs (User Acceptance Tests) with business teams before production deployment for projects and developments;

Prepare information for analysis teams;

Request effort and cost estimates from technical teams;

Act as an escalation point for operational incidents related to platforms in this area;

Manage incident priorities based on criticality and the number of affected users;

Continuously monitor the progress of incident resolution;

- Hybrid Work Model.


What You Are:

Bachelors degree in Computer Engineering, Computer Science, Information Systems, or a related field;

Minimum of 2 years of experience in specifying, implementing, and overseeing digital solutions;

Experience in analysis, troubleshooting, and incident management;

At least 2 years of experience with technologies such as Flutter and MERN (mandatory); SQL and Java (optional);

Ability to analyze documentation and system architecture;

Knowledge and analytical capability of the digital ecosystem and its various components (Middleware Systems, CRM, Billing, Apps, Portals, etc.);

Proficiency in Portuguese and English;

Proficiency in Spanish is a plus;

Proactivity, analytical skills, and autonomy.



What youll get:

- Wage according to candidate's professional experience;

- Remote Work whenever possible;

- Allocation of health insurance from the beginning of the employment;

- Delivery of work equipment adjusted to the performance of functions;

- And others.

Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries.

Are you ready to step into a diverse and inclusive world with us?

Together we will promote uniquess!