Managed Service Manager

Syffer is an all-inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside.

We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others.

Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity.

Its time to burst the bubble, and we will do it together!

What You'll do:

- Management of the Service;

- Planning of resources for and scheduling of Contractor's activities;

- Drafting regular status reports about KPIs/SLA fulfilment;

- Propose, discuss and implement measures for Contractor's optimization;

- Coordination and resolution of escalations and critical issues;

- Optimisation of resources;

- Planning of activities, such as deployments, tests, etc

- Hybrid work model;

Who You Are:

- Be from Braga and attend to the office on Mondays and Tuesdays, at least;

- Experience with delivery a medium/large team (15+) using Agile methodologies;

- Knowledge and experience of Service Delivery in Cloud (AWS) very nice to have;

- Fluent in portuguese and english; 



What you'll get:

- Wage according to candidate's professional experience;

- Remote Work whenever possible;

- Delivery of work equipment adjusted to the performance of functions;

- Benefits plan;

- And others.

Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries.

Are you ready to step into a diverse and inclusive world with us?

Together we will promote uniquess!