Customer Success Specialist

Summary

Synectics Ltd is a Software Development and Consulting Firm. Our company is an equal opportunity employer, certified by the National Certification Body for the Implementation of Good Practices on Gender Equality in the Working Environment.

We are looking for a dedicated and detail-oriented professional to join our team as a Customer Success Specialist. You will play a key role in providing high-quality support to clients and managing the onboarding of new users onto the Arbizon Cloud Platform, our Case Management & Business Automation solution. Your work will ensure a seamless client experience that reflects our commitment to service excellence.

Join a team that partners with leading law firms, fiduciary service providers, accounting firms and internal legal departments, and collaborate with experienced consultants, product managers, and development team.

Key Responsibilities

Client Engagement:

• Serve as the primary point of contact for clients, ensuring timely and proactive communication regarding software developments, product updates, and enhancements.
• Manage the Arbizon Support Centre and ensure a responsive and professional experience for clients by handling requests and following up on incidents.
• Conduct user training sessions and onboarding for new clients.
• Guide clients in understanding and effectively using Arbizon's powerful features.
• Contribute to business development efforts through system presentations, product demonstrations, and promotional activities for both prospective and existing clients.
• Maintain and update client-facing documentation, including user guides, knowledge base articles, and other support materials.
• Share client feedback and identify opportunities for product improvement in collaboration with the product team.

Business Quality Assurance (QA):

• Validate product features against defined business and functional requirements.
• Identify, document, and track defects, providing clear and actionable feedback to development teams.
• Support User Acceptance Testing (UAT) to ensure software updates align with client expectations prior to release.
• Ensure the product delivers an intuitive, reliable, and seamless user experience.

Requirements

Experience:

• Experience with litigation and/or corporate administration services is required. Experience with relevant software solutions is highly desirable.
• Experience in Customer Support, or Software QA will be considered a plus.

Skills:

• Strong verbal and written communication skills in both Greek and English.
• Excellent customer service and communication skills, with the ability to explain information clearly and effectively.
• Ability to prioritise tasks and work independently in a dynamic environment.
• Meticulous attention to detail and a problem-solving mindset.

Your Profile:

• Analytical and structured thinker.
• Open-minded, proactive, and determined with a strong sense of initiative.
• Team-oriented with excellent collaboration skills.
• Willingness and ability to learn and grow within the Arbizon ecosystem.

Benefits

We are a flat, non-bureaucratic organisation and offer excellent opportunities for career development for individuals with a growth and continuous improvement mindset. We encourage our members to take initiative and bring new and innovative ideas to the team.

• Focus on work-life balance.
• Hybrid work model.
• Flexible working hours.
• Competitive salary.
• Contribution to Provident Fund and Medical Fund.
• Leaving early on Fridays, Meditation Mondays.
• Office perks such as fresh fruits, coffee.