Billing Manager (Healthcare Account)

We are seeking an experienced and dynamic Billing Manager to lead operations for a U.S.-based healthcare account specializing in imaging services. This role will oversee the Healthcare Billing team and ensure operational accuracy, compliance, and exceptional service delivery, while driving efficiency and performance in a fast-paced, high-volume environment.

The ideal candidate is not only skilled in healthcare billing and operations management but also brings strong analytical capabilities, process orientation, and a performance-driven, entrepreneurial mindset.

This is a full-time job, in a US Time zone setting, and in a work-from-office set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

• Lead and manage daily operations across the Healthcare Billing Sub-departments

• Ensure Billing KPIs/SLAs are consistently met

• Oversee Team Leaders and frontline staff while promoting a healthy working environment with accountability, integrity, and high performance.

• Partner with U.S.-based client stakeholders to deliver performance updates, resolve issues, and align with the clients processes and operational requirements.

• Conduct deep-dive analyses of operational performance and workforce trends; develop actionable recommendations to optimize results.

• Enforce compliance with HIPAA, Data Privacy, Fraud, and other U.S. healthcare regulations.

• Drive workforce planning, scheduling, and employee engagement strategies to strengthen retention, improve efficiency, and productivity..

• Foster a culture of motivation, conflict management, and continuous process improvement.

QUALIFICATIONS:

• 810 years of BPO leadership experience, with at least 5 years in healthcare account management.

• Strong background in healthcare billing and patient support

• Six Sigma Green Belt or Yellow Belt certification preferred.

• Advanced proficiency in Excel and data analytics for reporting, trend analysis, and operational insights.

• Proven success in process improvement, conflict resolution, and workforce optimization.

• Demonstrated experience managing multifunctional teams/departments in fast-paced and high-volume environments.

• Prior success as a Director of Operations, Senior Operations Manager, or equivalent role.

• Strong understanding of U.S. healthcare standards, such as CMS and HIPAA guidelines, is a must

• An entrepreneurial mindset with a strong motivational and performance-driven leadership style is an advantage

• Excellent articulation, client relationship management, and communication skills.

• Financial acumen with a background in P&L, OPEX, and CAPEX management is a plus