ServiceNow Administrator

Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.

This is a full-time role, on a US shift and on a Work in the office set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

• Leverage ITSM, ITOM, ITBM, and CSM to deliver world-class service management across a CMDB encompassing over 1,000 companies

• Drive digital transformation initiatives, starting from the customer portal and extending through automated workflows from the workplace to the cloud

• Streamline and digitize repeatable processes using code, workflows, configurations, and system integrations for both internal and customer-facing solutions

QUALIFICATIONS:

• At least 5 years of relevant experience as a Service Now Administrator or similar position (experience in a domain separated environment)

• At least 5 solid years of ServiceNow experience with (in order of preference):

  • ITSM

  • CSM

  • Domain Separation

  • Workspace/UI Builder

  • CMDB

• Proficient in creating/modifying portal catalog items, workflows, flow designer flows, portal widgets, business rules, UI actions, UI policies, ACLs, etc

• Ability to gather requirements from stakeholders and execute them, acting as a liaison with developers when necessary

Preferred Certifications:

• ITIL

• Certified ServiceNow Administrator