About the job Service Coordinator
Our US-based partner company, a growing IT consulting firm specializing in both traditional infrastructure and cloud computing, is looking for a Service Coordinator to join their remote team in the Philippines!
If you're a highly organized multitasker who thrives in a fast-paced environment, loves coordinating people and projects, and understands the IT world, this is the perfect opportunity for you.
About the Role
As a Service Coordinator, you'll play a key role in ensuring smooth operations and efficient project execution across multiple clients and consultants. You'll manage scheduling, coordinate client requests, monitor task progress, and maintain strong communication between clients, vendors, and the consulting team.
This role requires strong project management skills, excellent communication, and the ability to handle multiple priorities in a dynamic environment.
Key Responsibilities
Coordinate and schedule all client service requests and consultant dispatches.
Maintain and update calendars for the consulting team.
Manage and oversee client projects, including scheduling tasks, tracking timelines, and monitoring deliverables.
Collaborate with vendors on product procurement for clients.
Proactively follow up on outstanding items and ensure client satisfaction.
Perform quality control reviews of consultant documentation and task notes.
Communicate directly with clients to ensure clear updates and next steps.
Handle multiple requests daily, prioritizing and responding in a timely and professional manner.
Oversee consultant education and professional growth initiatives.
Support after-hours or weekend project coordination when required.
Qualifications
Bachelors degree in Business, Information Technology, or a related field.
3+ years of experience in project coordination, service management, or IT operations.
Excellent communication and coordination skills able to manage multiple moving parts with precision.
Strong understanding of IT environments, including networking and helpdesk fundamentals.
Proficient with Google Workspace (Docs, Sheets, Drive) and online collaboration tools.
Able to type 55+ WPM and document information accurately and efficiently.
Comfortable managing vendor relationships and procurement workflows.
Experience troubleshooting Tier 1 technical issues is a plus.
Prior experience managing or mentoring team members is preferred.
Character Traits
Hard-working, analytical, and forward-thinking
Strong leadership and communication skills
Calm and professional under pressure
Team player who thrives in a fast-paced, client-facing role
Proactive problem-solver with a high attention to detail
Willing to take initiative and own outcomes