Operations Manager

Position: Operation Manager

Location: Pridi Banomyong, Bangkok
Working Day: 5 Days/Week
Report to: CEO

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  Key Responsibilities

  1. Own and drive overall business performance across all branches, including Sales, Gross Profit, Food Cost, Labor Cost, and EBITDA to ensure targets are achieved.
  2. Lead and manage the Operations organization, including General Managers, Area Managers, Branch Managers, and Kitchen/Chef Operations where applicable.
  3. Design, implement, and continuously improve operational systems and standards, including SOPs, Training Programs, Audit Processes, and Quality Control frameworks to ensure consistency across all branches.
  4. Partner with the CEO on expansion initiatives and be involved in new store openings, including site evaluation, store layout planning, opening plans, operational readiness, and staff training.
  5. Develop a strong leadership pipeline by coaching and preparing Supervisors, Assistant Managers, and Branch Managers for future growth and expansion plans.
  6. Monitor operational performance and provide regular reports to the CEO, including Weekly Business Dashboards, Monthly P&L Reviews, and Expansion Progress Reports.
  7. Drive operational excellence through continuous improvement initiatives focused on profitability, productivity, customer experience, and organizational scalability.