Lead Commercial Transformation

About the Role

The Commercial Transformation Lead is responsible for leading transformation initiatives that connect business strategy, commercial goals, system solutions, data, and execution. This role owns client relationships, frames business problems, designs practical solutions, and drives measurable business impact.

You will work across CRM, AI-enabled platforms, eCommerce, and other business systems. This is not a coding role, but you must be able to think like a system and product designer.

Job Responsibilities

• Lead end-to-end commercial transformation projects from problem framing to execution and adoption.
• Own client discussions, manage expectations, and align stakeholders across business and technical teams.
• Translate business needs into clear requirements, user flows, business logic, and execution plans.
• Work with developers, designers, and data teams to deliver practical and scalable solutions.
• Ensure solutions drive real outcomes such as growth, efficiency, adoption, or operational improvement.
• Analyze performance data, generate insights, and recommend improvements.
• Mentor junior team members and review key deliverables.

Qualifications

• Bachelor's degree in Business, Marketing, Economics, Engineering, Technology, or a related field.
• 5+ years of experience in transformation, consulting, product management, marketing, business development, technology, or related fields.
• Strong client-facing experience with stakeholder management and requirement gathering.
• Able to own deliverables end-to-end with minimal supervision.
• Strong commercial thinking and problem-solving skills.
• Comfortable working with ambiguity and making decisions under pressure.
• High ownership, resilience, and learning agility.

Preferred Skills

• Experience with CRM, AI-enabled platforms, eCommerce, marketing automation, or business workflow tools.
• Familiarity with analytics, design, AI, no-code, or low-code tools.
• Experience in consulting, transformation, startup, digital product, MarTech, or eCommerce environments.
• Experience leading cross-functional projects with measurable business outcomes.