Customer Success

Location: Bangkok, Thailand
Work Arrangement: Hybrid
Employment Type: Full-time
Working Hours: Monday–Friday, 10:00 AM–7:00 PM

About the Company

Our client is a transformation partner that helps leading organizations solve real business challenges through training, consulting, and implementation.

The company works closely with corporate clients to design practical learning and transformation solutions that can be applied in real business environments.

Key highlights include:

• Certified with ISO 29993:2017 by INTERCERT, making it one of the few institutions in Thailand with this international standard.
• Delivered transformation programs to 600,000+ learners from 2023–2025.
• Achieved 91% practical application output from learners.
• Maintained an outstanding NPS score of 9.5/10 from learners nationwide.

Role Overview

We are looking for a Customer Success professional who can work closely with corporate clients, understand their business challenges, and propose effective training and consulting solutions.

This role is suitable for someone with strong B2B sales or customer success experience, consultative selling skills, and the ability to manage long-term client relationships. The ideal candidate should be able to close deals independently, support junior team members, and contribute to process improvement within the team.

Key Responsibilities

• Meet with corporate clients to understand their business needs, challenges, and transformation goals.
• Analyze client requirements and propose suitable training, consulting, and implementation solutions.
• Prepare persuasive proposals and presentations for executive-level clients.
• Manage long-term client relationships, including renewal, upsell, and account development opportunities.
• Drive sales opportunities from client discovery to deal closing independently.
• Guide and support Junior Customer Success and Associate team members to improve work quality and client handling.
• Identify and propose process improvements to help the Customer Success team work more effectively.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Management, Communication, or a related field.
• At least 2 years of experience in B2B Sales, Customer Success, Account Management, or Business Development.
• Proven ability to close deals independently without relying on senior support in every sales process.
• Strong consultative selling skills with the ability to understand client problems and recommend practical solutions.
• Strong presentation and proposal development skills, especially for corporate or executive-level clients.
• Good teamwork mindset with the ability to collaborate effectively and support others.
• Positive can-do mindset with strong ownership, problem-solving ability, and resilience when facing challenges.

Preferred Qualifications

• Experience selling solutions, training programs, consulting services, or professional services.
• Experience working with corporate clients, HR teams, L&D teams, or executive stakeholders.
• Ability to coach or guide junior team members.
• Strong interest in people development, business transformation, and organizational improvement.

What We Offer

• Continuous learning and personal development opportunities.
• Hands-on experience with real transformation projects for leading organizations in Thailand.
• Opportunity to build signature work that can strengthen your long-term professional profile.
• Clear career growth path within Customer Success and related business functions.
• Competitive compensation with commission based on performance.