Auckland CBD | Hybrid Working | Health Benefits

An exciting opportunity has become available for an experienced Relationship Manager to join a well-established and highly respected organisation within the financial services sector.

This is a fantastic opportunity for a commercially minded professional who enjoys building strong client relationships, leading by example, and working collaboratively within a high-performing and supportive team environment.

Based in a modern central city office location, this role offers flexibility with hybrid working arrangements, while maintaining the expectation of a minimum of two days per week in the office to support team collaboration and stakeholder engagement.

About the Role

Reporting into senior leadership, this role plays a key part in managing and strengthening client relationships, supporting operational performance, and contributing to the ongoing growth and success of the business.

You will work closely with internal teams, stakeholders, and clients to deliver exceptional service outcomes while supporting strategic business objectives.

This role would suit someone who thrives in a fast-paced professional environment and enjoys balancing relationship management, operational oversight, and team collaboration.

Key Responsibilities

• Build and maintain strong relationships with clients and key stakeholders
• Manage a portfolio of existing business relationships while identifying opportunities for growth
• Support and guide team members to ensure exceptional service delivery standards are maintained
• Collaborate with internal departments including operations, compliance, finance, and customer support teams
• Monitor and report on portfolio performance, service levels, and client satisfaction
• Assist with business improvement initiatives and process optimisation
• Ensure compliance with industry regulations, internal policies, and risk management frameworks
• Prepare reports, presentations, and strategic updates for leadership
• Contribute to operational planning and business development activities
• Support onboarding and relationship transition processes for new clients

About You

To be successful in this role, you will bring:

• Previous experience within the financial services or banking sector
• Strong relationship management and stakeholder engagement skills
• Excellent communication and interpersonal capability
• The ability to manage competing priorities within a fast-moving environment
• Sound commercial judgement and problem-solving ability
• A collaborative and team-focused approach
• Strong organisational and reporting skills
• Intermediate to advanced Microsoft Office capability
• A proactive, solutions-focused mindset

Leadership or mentoring experience within a professional services environment would be highly regarded.

What's on Offer

• Competitive salary package
• Health and wellbeing benefits
• Hybrid and flexible working arrangements
• Central Auckland CBD location
• Supportive and inclusive team culture
• Career progression and development opportunities
• Exposure to a respected and growing financial services organisation
• Opportunity to work alongside experienced and highly regarded professionals

If you are looking for a role where you can genuinely contribute, build strong professional relationships, and work within a collaborative and supportive environment, we would love to hear from you.

Please apply online