Service Delivery Manager

We are looking for a Service Delivery Manager to manage end-to-end processes on a major account. As SDM you will be responsible for delivering across several Service Management disciplines, including Incident, Problem, Change, Release and Deployment, Capacity and Availability.

You will be responsible for maintaining an appropriate Plan, along with the underpinning Process, Templates, Work Instructions and Toolsets. The aim of this role is to ensure that the Service remains compliant with the relevant processes and standards, is delivered in an efficient manner, as well continually improves.

The role is crucial to the successful delivery of an ongoing service, maintaining a focus on meeting and exceeding customer expectations.

Your experience

To be successful in this role, you should:

• Have a proven track record of Service Delivery Management

• Customer management

• Reporting internally and externally

• Incident management

• Problem management

• Change management

• Release and Deployment

• Capacity and Availability Reporting

• Commercial governance

• Contract adherence and management

• Technical direction

• Security

This is a centrally based Wellington location, and comes with the flexibility of work from home and city office. A car park is also included as part of your salary package, which also includes health and wellness benefits.

You can apply for this role sending your cover letter and current resume to sue@talentgroup.co.nz