Customer Care Manager

Talent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand.

Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with strong regional partners to assist our client in recruitment and branding strategy.

Job Description

• Establishing the customer care department and expanding the aftersales presence across multiple cities.
• Managing a team of technical support staff, including field teams and call center personnel.
• Providing technical support and guidance to customers, ensuring timely resolution of issues.
• Monitoring and improving key performance indicators (KPIs) such as turnaround time (TAT), first-visit resolution, and spare parts forecasting and availability

Requirement

• Bachelor degree in engineering
• At least 5 or more years related experience at multinational company
• Have experience in managing team
• Have a good communication and Customer Service Orientation