Country Head Customer Success

Jakarta, Indonesia

About the Role
Tanla Platforms is looking for a dynamic Country Head Customer Success to lead our strategic customer relationships in Indonesia. This senior leadership role will oversee enterprise clients, drive value realization, ensure customer growth, and build long-term partnerships.

Key Responsibilities

• Build and strengthen C-level client relationships.

• Lead and mentor a team of Customer Success Managers.

• Drive adoption, retention, and expansion of our platform.

• Act as the executive sponsor and main escalation point.

• Represent the customer voice and influence product & service strategy.

What Were Looking For

• 10+ years of experience in Customer Success, Account Management, or Strategic Partnerships (B2B SaaS/Tech).

• Proven success in managing enterprise clients and leading teams.

• Strong strategic thinking, leadership, and communication skills.

• Customer-first mindset with focus on business outcomes.