IT System Engineer

IT System Engineer

Primary Responsibilities:

· Liaise and work with vendors and other IT personnel for technical projects and problem resolution

· Identify and provide recommendations that can meet business requirements and objectives

· Install, configure, test and troubleshoot networks, servers and other infrastructure

· Monitor availability of services meet agreed service levels, performance indicators and periodic maintenance on IT infrastructure

· Test and implement security patches for operating systems, servers and network devices

· Ongoing assessment of new threats and improve on computing security

· Analyse and review critical logs, investigate, and troubleshoot technical issues

· Maintain security, backup and redundancy strategies

· Update technical documentation, covering infrastructure, inventory, service subscriptions and contracts

· Perform and participate in capacity and redundancy planning, and execution of disaster recovery plan and testing

· Evaluate, recommend new technologies and improve IT operations

· Attend to escalated service tickets

· Document application or system issues and resolutions for future reference

Knowledge & Skill Requirements

· Diploma/Degree in Computer Science / IT related discipline with minimum 1year of hands-on experience in supporting networks, Servers, PCs and OS

· Experience with Windows Servers (2012, 2016)

· Knowledge of infrastructure services and functions (eg. AD, GPO, IIS, DNS, DHCP, File and Print, TCP/IP, LAN and VLAN)

· Experience with virtualization & monitoring systems (eg. VMWare, SD-WAN and Zabbix)

· Practical knowledge for Fortigate / Fortinet firewall products

· Ability to efficiently multi-task and be self-motivated while working with others

· Knowledge of MS AX, MS SQL, MS Excel VBA, MS Access is an added advantage