Customer Service (Supervisor) - KL, Malaysia

Responsibilities

• Lead and manage the service planning team across different service areas.

• Ensure timely preparation and dispatch of quotations, service reports, and correspondence.

• Support the service department in tracking and following up on service activities.

• Collaborate with sales to promote service offerings and related concepts.

• Plan technicians work schedules and allocate manpower effectively.

• Handle customer and vendor inquiries, ensuring prompt responses.

• Review documentation and inspection schedules for accuracy and compliance.

• Share responsibility for the 24-hour service hotline.

• Manage transactions in SAP and internal systems according to guidelines.

• Prepare and issue invoices for both subsidiary and ad-hoc customers.

• Report non-conformities, assist in corrective actions, and ensure smooth service operations.

Tasks

• Deliver high-quality service with strong customer focus.

• Drive the growth of service sales and enhance presence in the marine safety sector.

• Support other service department functions as needed.

• Ensure proper documentation is completed for each job.