0926 - 230SAA - Customer Success Manager

Salary: Up to $2,500 USD/month + variable comp (25–30% of base)
Remote – LATAM-based candidates only

TalentCross partners with US-based clients to connect LATAM professionals with exciting remote opportunities. This is a new client starting with one hire, and if successful, they plan to expand the search for additional candidates.

About the role

You will own a book of 30–45 member accounts with one clear goal: ensure members get real value from their membership and renew.

Responsibilities 

• Onboard new members with welcome emails, kickoff calls, and 90-day learning paths
• Build and maintain relationship maps with key stakeholders
• Engage accounts year-round with calls, success plans, and proactive communication
• Present renewal cases and secure renewals through commercial conversations

Requirements 

• Minimum 3 years of recent work history as a Customer Success Manager or Account Manager
• Proven track record owning renewals in B2B SaaS
• Comfortable with revenue leaders (VPs of Sales, CROs, Enablement)
• Highly organized, able to manage 45 accounts on rolling timelines
• Executive presence: clear, direct, concise communication
• Strong AI fluency: daily use of tools like Claude, building prompts/skills, leveraging AI for workflows
• Available full US business hours (Central Time)

Why Join Us

You'll work with a small, senior team, directly alongside co-founders, with visibility and influence beyond a typical CSM role. Compensation is flexible for exceptional talent, with a variable component up to 25–30% of base. This is a chance to shape the future of customer success while building long-term career growth.