Appointment Setter - Bilingual Spanish-English

The Bilingual Appointment Setter is responsible for scheduling appointments for English- and Spanish-speaking patients. This role acts as the initial point of contact for patients seeking to book appointments with our physicians. The ideal candidate must be fluent in both English and Spanish, with excellent communication and customer service skills.

Key Responsibilities:

• Patient outbound and inbound calls
• Effectively communicate with patients and schedule appropriate appointments
• Accurately enter patient information and appointment details into the system
• Manage the physician's schedules and make adjustments as needed to accommodate patient requests
• Provide information about insurance coverage, billing, and other practice policies as required
• Handle patient inquiries, messages, and follow-up calls in a timely and courteous manner
• Maintain patient confidentiality
• Perform other administrative duties as assigned

Qualifications:

• Fluency in both English and Spanish (written and verbal)
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Proficiency in using scheduler and relevant software/tools
• Can work graveyard shift, can start asap
• Previous experience in a healthcare setting or customer service role is an advantage