Sales Support Specialist

A highly motivated organised and structured customer contact system involving support to the sales team in a variety of tasks, including customer introduction contacts, CRM database cleansing, customer maintenance calls, and sales support functions.

Responsibilities

• Conduct customer introduction contacts to introduce our products and services to potential customers.
• Make customer maintenance calls to ensure customer satisfaction and potential upsell opportunities.
• Provide sales support functions such as preparing quotes, proposals, and other sales materials.
• Collaborate with the sales team to identify customer needs and opportunities for growth.
• Assist with administrative tasks as required

Compliance

• Live and operate at the level shown by the company's Core values.
• Adhere to all company policies and procedures, including those related to sales and customer interactions.
• Protect customer and company information by following all data privacy and security policies and procedures.
• Maintain accurate and up-to-date records of all customer interactions and sales support activities.
• Attend all required compliance training sessions and stay up to date on all changes to relevant laws and regulations.
• Comply with all applicable laws and regulations related to sales and customer interactions, including but not limited to anti-bribery and anti-corruption.
• Report any suspected violations of company policies, procedures, or applicable laws and regulations to the appropriate manager.

What are we Looking for?

• Communication Skills: Sales Support must have excellent communication skills, both verbal and written, to effectively communicate with customers and colleagues across multiple platforms such as phone, email, SMS and social media.
• Customer Service Skills: Sales Support must have strong customer service skills to ensure customer satisfaction and build long-term relationships.
• Organizational Skills: Sales Support must be highly organized and able to manage multiple tasks simultaneously, while maintaining attention to detail.
• Technical Skills: Sales Support must have proficiency in the following programs to effectively manage customer data and sales support functions.
  • Microsoft Office programs such as Outlook, Teams, Word and Excel
  • MYOB Advanced (Acumatica) CRM software
  • Zoom
• Sales Skills: Sales Support must have a basic understanding of sales techniques and be able to identify potential upsell opportunities.
• Analytical Skills: Sales Support benefit from strong analytical skills to analyse customer data and identify trends and opportunities for growth
• Teamwork: Sales Support must be able to work effectively as part of a team, collaborating with colleagues to achieve sales goals and provide exceptional customer service.

The equipment this person would need to provide:

• Computer (Windows 10 or above) with adequate security
• Good sound quality headset
• High speed quality internet connection
• Suitable quiet workspace (at home or otherwise)