Operations Manager

An exciting opportunity has arisen for an experienced Operations Manager to join our partner company in the eCommerce-Fashion Clothing Marketplace to support the PX (Product Experience) and CX (Customer Experience) teams.

The successful candidate will be responsible for managing a team who are dedicated to delivering exceptional product and customer experiences. The ideal candidate should be passionate about customer satisfaction, have excellent leadership skills, and be able to help the management in doing the following tasks:

Responsibilities

• Manage the PX and CX teams, ensuring that they are motivated and performing to the best of their abilities
• Work with the teams to set clear goals and objectives, and ensure that these are aligned with the company's overall strategy and objectives
• Develop and implement strategies to improve product and customer experiences
• Help the management in analyzing customer feedback and identify areas for improvement
• Collaborate with other departments to ensure that the customer journey is seamless and consistent
• Conduct regular performance reviews and provide coaching and feedback sessions with team members
• Ensure that the team has the necessary tools, resources, and training to deliver exceptional product and customer experience

What are we Looking for?

• Bachelors degree in business, marketing or related field
• 5 years experience in managing teams in the same or similar industries
• Experience working for international clients (UK, AU and US) is an advantage
• Strong understanding of product and customer experience best practices
• Excellent communication and interpersonal skills
• Ability to work collaboratively with other departments and stakeholders