Appointment Setter (for doctors)

We are seeking an experienced Appointment Setter to schedule patient appointments in our busy doctor's office. In this role, you will be the first point of contact for patients seeking medical care, and responsible for providing excellent customer service while efficiently managing our appointment calendar.

Primary Responsibilities:

• Answer incoming phone calls, collect patient information, and schedule appointments based on availability and urgency of medical need
• Verify insurance eligibility and obtain any necessary pre-authorizations for scheduled appointments
• Enter patient appointment details accurately into scheduling software
• Remind patients of upcoming appointments via phone/email and provide appointment confirmations
• Reschedule existing appointments when needed and notify patients of any changes
• Maintain updated knowledge of provider availability and office hours
• Contribute to team effort to exceed scheduling-related metrics and KPIs

Qualifications:

• Excellent phone etiquette and communication skills
• Detail-oriented with ability to multitask
• 1-2years of relevant experience, customer support in a call center experience is alright
• Ideally with US client experience
• Can do graveyard shift (US hours) onsite, Makati; and can start ASAP