Customer Success Manager, Ecomm Architect

Are you a client-obsessed e-commerce rockstar who lives for building relationships?

You'll bridge our coaching program and ambitious founders.

This means guiding brands through proven growth frameworks.

You'll work with entrepreneurs hitting 7, 8, and 9-figure milestones.

The best part? You'll see real-time impact as clients implement strategies that work.

If that sounds like you, read on.

Role Details

Here's what you'll do:

1. Onboard new clients and guide them through program setup

2. Conduct regular check-ins and progress reviews with clients

3. Help clients implement strategies from the coaching program

4. Handle client questions and troubleshoot issues

5. Monitor client success metrics and identify growth opportunities

You'll fit right in if you

• Client Whisperer: You naturally build trust and rapport with ambitious entrepreneurs

• Problem Detective: You love digging into challenges and finding practical solutions

• Growth Obsessed: You get excited watching brands hit their revenue milestones

• Communication Ninja: You explain complex strategies in simple, actionable terms

• Relationship Builder: You create lasting connections that drive real business results

Skills & Experience

Must-Haves:

• 2+ years of customer success or account management experience

• Experience with e-commerce brands or SaaS platforms

• Strong communication and problem-solving skills

• Comfortable with CRM systems and client management tools

• Proven track record of maintaining high client satisfaction

Nice-to-Haves:

• E-commerce marketing knowledge

• Experience with high-ticket coaching programs

• Familiarity with analytics platforms

What We Offer

• US $1,500 $1,800 / month (full-time contractor, 40 hrs/week)

• 100% remote, with overlap on EST business hours

• Work directly with ambitious e-commerce founders scaling their brands

About Us

We're Ecomm Architects.

We help e-commerce brands scale profitably using battle-tested playbooks that actually work.

Our clients include 7, 8, and 9-figure brands who are serious about growth, not just another course or generic advice.

We believe in real results over corporate BS.

No bloated processes or endless meetings, just proven frameworks that drive revenue.

We're building a team of growth-minded professionals who love seeing entrepreneurs win big.

Ready to Apply?

Submit your application below.

Note: Only resumes in English will be taken into consideration.

In the form, please respond "Detective" to the "Why should we consider YOU for this position?" question.