Job Openings CX Quality Assurance Training Manager

About the job CX Quality Assurance Training Manager

CX Quality Assurance & Training Manager

Can you look at a customer support journey and immediately identify how to improve it?

We're looking for someone who sets the bar high for everyone else

If you can find a problem in the customer support experience

Understand where to cross-sell and upsell

And mentor others on sales processes

This is for you

The Role

  • Look for opportunities to retain, upsell, and cross-sell

  • Coach the CX team on tone, customer psychology, and service-driven sales skills through 1-on-1s

  • Partner with CX Managers to develop quality and training initiatives across the team

  • Own and evolve training programs that drive consistent, high-quality customer interactions

  • Review customer support tickets hourly to ensure quality standards are met


This Is for You If...

High Standards: You notice when something is off, even when no one else does, and you don't let it slide.

Systems Thinker: You look at a QA issue and trace it back to the process, not just the person.

People Developer: You can coach others and bring them up to your level

Customer-Oriented: You can turn problems into solutions by using customer psychology and sales skills


Skills & Experience

  • 2+ years in a Customer Experience or Customer Support role

  • Sales or retention training background

  • Hands-on experience with Zendesk (required)

  • Experience in QA and team training within a CX environment

  • Comfortable conducting performance reviews or 1-on-1 coaching sessions

  • Familiarity with SOP documentation and process management


What We Offer

  • Compensation: Up to $4,000 USD/month depending on experience

  • Schedule: Monday–Friday, 40 hours/week, EST business hours

  • Ownership: Real authority over QA standards and training—not a support role, a leadership role


About Rho Nutrition

We are RHO Nutrition LLC.

We make liquid supplements that work better than pills.

Our success comes from top-quality products and amazing service.

We believe every customer deserves special care.

We look for people who share our values of excellence and growth.


Submit your application below.

Only resumes in English will be accepted.

In the form, please respond "blueprint" to the "Why should we consider YOU for this position?" question.

Important Note: This is a contractor position, not an employee role.


Or refer someone