Job Openings Customer Success Manager

About the job Customer Success Manager

Are you a community builder?

We're looking for someone who loves helping people.

You'll onboard new customers into our programs and guides.

Answering questions, tracking progress, and keeping clients accountable.

Managing our online community and coordinating with the executives.

This isn't just processing orders.

You'll be the person our clients trust to help them reach their goals.

If that sounds like you, read on.

Role Details

Here's what you'll do:

  • Onboard new program customers and coaching clients
  • Answer customer questions about programs and guides
  • Monitor customer progress and check-ins to keep them on track
  • Handle support requests and troubleshooting for digital products

You'll fit right in if you

  1. Accountability Champion: You know how to keep people motivated and following through
  2. Problem-Solver: 
    You handle issues quickly without waiting to be told what to do
  3. Natural Communicator: You make people feel heard and supported every time
  4. Self-Starter: You manage your own day and get things done without hand-holding

Skills & Experience

Must-Haves:

  • 2+ years of customer success or client management experience
  • C2 English (written and verbal)
  • Comfortable with digital products and online coaching
  • Self-motivated and organized

Nice-to-Haves:

  • Experience with shopify or e-commerce platforms 

What We Offer

  • Up to USD $2,000 per month
  • Full-time contractor, 40 hrs/week
  • 100% remote, with overlap on EST business hours

Ready to Apply?

Submit your application below.

Note: Only resumes in English will be taken into consideration.

In the form, please respond "connector" to the "Why should we consider YOU for this position?" question.