About the job Operations Manager
Do you like fixing messy operations by building systems?
As an Operations Manager, you will be key to delivery, ensuring 15+ CSMs are aligned, clients are satisfied, and communities run smoothly.
You've managed teams, built SOPs from scratch, and kept complex operations moving across time zones.
You'll manage an end-to-end portfolio of client communities and coach the embedded CSMs, ensuring student results.
If this sounds like you, read on.
The Role
Oversee 15+ CSMs across multiple client communities, conducting weekly 1:1s and daily output reviews.
Manage end-to-end client community onboarding: backend audit, sprint plan, Airtable setup, and CSM training.
Build and maintain SOP libraries for onboarding, check-ins, churn rescue, escalation, and reporting
Run QA on CSM calls and messages using a scorecard system and then coach for improvement
Flag at-risk students early and make sure CSMs act before churn happens
Lead Monday training calls and Friday debriefs to keep the team sharp and aligned
This Is for You If...
Organized: Your systems are clean, your docs are up to date, and nothing falls through the cracks.
Detail-Oriented: You catch missed details—in a CSM's message, a student's lack of engagement, or a silent process failure.
A Builder: You don't wait for a playbook to exist. You write it, test it, and improve it.
Remote-Ready: You've worked across time zones and know how to lead a distributed team without micromanaging.
Skills & Experience
2+ years in customer success operations, community management, or a similar operational role
Experience managing or coordinating a team of at least 5–10 people
Hands-on experience with Airtable, Slack, and Google Workspace
Proven ability to build SOPs and reporting systems from scratch
Fluent in written and spoken English
Comfortable working across multiple time zones (US, Europe, Australia, Middle East)
Note: We'll evaluate initiative, problem-solving ability, and communication skills during the interview process.
What We Offer
Compensation: $2,700/month
Schedule: Fully remote, flexible hours across time zones
Ownership: You'll directly shape how we deliver for 20+ client communities
Growth: Clear path to a senior leadership or director-level role as the business scales
Team: Small, fast-moving leadership group that values people who take initiative
About Us
We are a fast-growing customer success agency.
We manage Customer Success teams, processes, and retention systems for online education communities and high-ticket coaching businesses.
We currently operate across 20+ client communities with a team of 30+ people — CSMs, coaches, and support staff.
Our clients range from six-figure to high-seven-figure monthly revenue businesses across e-commerce, finance, and social media marketing.
To double this year, we need an Operations Manager to manage significant client delivery, maintaining quality alongside the Founder.
Submit your application below.
Only resumes in English will be taken into consideration.
In the form, please respond "keyword" to the "Why should we consider YOU for this position?" question.
Important Note: This is a contractor position, not an employee role.