About the job Head of Operations
Ready to run a high-growth marketing agency?
Youll be a key part of the future of the business. Guaranteeing customer experience and operational efficiency.
This is your COO track opportunity.
If this sounds like you? Read on.
The Role
Lead our fulfillment team and drive day-to-day operations excellence
Develop bulletproof systems that scale with our rapid growth
Create processes that keep clients thrilled and team members performing
Solve problems before they appear and turn chaos into calm
Work directly with our CEO as a strategic partner
Be groomed for the COO position as we scale
This Is For You If...
Problem Solver: You see solutions where others see roadblocks. The messier the challenge, the more excited you get.
Systems Thinker: You naturally organize chaos into repeatable processes that make everyone's life easier.
People Leader: Your team doesn't just respect youthey're inspired by you. You bring out their best work.
Client Champion: You understand that happy clients drive profits, and you'll move mountains to ensure their success.
Results Driven: You're motivated by hitting targets and creating a measurable impact on the business.
Must-Haves
3+ years of agency experience
- Proven track record leading operations teams to success
E-commerce experience
Obsessive attention to detail and organizational skills
Strong communication abilities across all levels
Ability to make decisions quickly and confidently
Experience developing and implementing systems
Willingness to roll up sleeves and tackle hands-on work
Nice-to-Haves
Email marketing background (preferred)
Experience managing recruitment and HR processes
Background in financial management and reducing overheads
Ability to develop KPIs and track success metrics
Previous experience specifically in agency operations
What We Offer
Salary: $3,500 - $4,000 monthly
Quarterly Performance Bonuses ($1,000-$2,000)
Schedule: Flexible but ideally 8AM-5PM EST
Location: Remote
About Us
Hashtag Monday helps eCommerce brands squeeze more money from their email lists.
We focus 100% on email marketing.
We create mighty email funnels, campaigns, and promotions that drive serious revenue.
Our clients range from Shark Tank successes to emerging brands ready for explosive growth.
We believe in doing one thing and doing it exceptionally well.
Hit the 'apply' button and we'll chat soon!