Customer Success Manager, Evolve Community

Need e-commerce experience.

Do you want to be part of the #1 eCommerce community on Skool?

We're looking for a Customer Success Manager in the e-commerce space.

You'll be the driving force behind our members' growth.

You will get to guide them, help them stay on track, answer their questions, and be a trusted resource.

If you get excited about helping people and businesses succeed, keep reading.

The Role:

Community Management:

• Scroll through the forum and chat history and learn how the community flows.

• Attend new live calls with community owners/coaches and take notes of FAQs.

Student Support Specialist - Daily Tasks

• Answer student questions across platforms and help keep the learning community active.

• Meet with students one-on-one on video calls to help them in their journey.

• Document coaching calls and provide recaps.

Process Optimization:

• Monitor student performance and provide feedback and support.

• Analyze common student challenges and communicate improvement areas to instructors.

• Report learning progress metrics to leadership and program stakeholders to improve community experience.

This is for you if you are...

People-First Problem Solver You genuinely care about others' success and naturally find ways to help them overcome obstacles.

Action-Oriented Guide You don't just point people in the right direction you walk alongside them and ensure they take action.

Community Builder You love creating connections and fostering an environment where everyone feels supported and motivated.

Results-Driven Coach You know how to balance empathy with accountability to help people achieve their goals.

Skills & Experience:

• E-commerce experience required

• Experience in customer success, community management, or coaching

• Strong communication skills with the ability to build rapport quickly

• Comfortable hosting video calls and leading group discussions

• Basic understanding of Facebook Ads and Shopify (we'll teach you the rest)

What We Offer:

• Competitive salary: $1,300 - $1,500 USD/month (based on experience)

• 100% remote, Monday to Friday, 9am to 5pm EST

• Front-row seat to the latest eCommerce growth strategies

• Opportunity to learn from successful 7-9-figure brand owners

• Be part of a fast-growing community that's making a real impact

About Us:

We're proud to be the #1 community on Skool, and here's why:

Ever wanted to peek behind the curtain of successful Shopify brands? Our community of 100+ thriving brand owners does exactly that - sharing real strategies that work.

What makes us different?

• Expert guidance on Facebook Ads that turn browsers into buyers

• CRO strategies that make your store a conversion machine

• Behind-the-scenes access to proven 7-9 figure strategies

We celebrate every win

We tackle every challenge together

We transform lives every day

At Evolve, we care about our students and we want to make a difference.

You will join a winning team that can inspire, crush their goals, and loves what they do.

Ready to Apply?

Submit your application below.

Note: Only resumes in English will be taken into consideration.

In the form, please respond "evolve" to the "Why should we consider YOU for this position?" question.